Contact Smart Spaces

Famly Data Support

Has The Availability Data Stopped Updating?

Try these quick checks first:

• Confirm you downloaded the Occupancy Bookings CSV, not a screenshot or Future Availability report.
• Choose the correct nursery before selecting the file.
• Use the next From date shown on Upload Your Famly Data, or start earlier if you want an overlap.
• If Smart Spaces names a missing date, begin the next Famly export on that date and upload it first.
• If the file is rejected, keep the previous accepted data and do not edit its headings or rows.

If you still need help, include the nursery name, the time of the last successful upload and the exact message shown. Do not send family names or contact details.